Refund policy
At Madhesia craft, we value the trust you place in us and aim to ensure a smooth and transparent shopping experience. Please read our return and refund policy carefully before placing an order.
Returns
Due to the nature of art products, we do not accept returns unless the item arrives damaged or defective. Each artwork is carefully inspected before dispatch.
Due to the nature of art products, we do not accept returns unless the item arrives damaged or defective. Each artwork is carefully inspected before dispatch.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear images of the item and packaging. We will assess the issue and offer a suitable resolution.
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear images of the item and packaging. We will assess the issue and offer a suitable resolution.
Refunds
Once the issue is verified, refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
Once the issue is verified, refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We currently do not offer direct exchanges. If a replacement is approved due to damage, a new item will be shipped at no additional cost.
We currently do not offer direct exchanges. If a replacement is approved due to damage, a new item will be shipped at no additional cost.
Non-Returnable Items
Custom, commissioned, or made-to-order artworks are non-returnable and non-refundable unless damaged during transit.
Custom, commissioned, or made-to-order artworks are non-returnable and non-refundable unless damaged during transit.
For any questions regarding returns or refunds, please contact us using the details provided on our Contact page. We’re always happy to help.